I worked for a 5-star hotel. Once, a guest lost her Cartier bracelet and asked the front desk, insisting that it was in her room and someone must’ve taken it. The moment the guest left, the girl from the front desk quietly opened the safe and took money out.
She headed to the nearest Cartier store to get an identical bracelet after the guest had shown her a photo of the lost one. The guest was, of course, very pleased, and she continued to book with our hotel every time she was in town.
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